WingtraRAY: Access flight logs
If you have opened a support ticket with Wingtra, we may need the comprehensive log files from your WingtraRAY to help diagnose an issue with your drone.
Instructions
- Open the Wingtra App, connect the telemetry, and power on the drone.
- Navigate to the Fleet tab, select your drone ID, and click on it.
- Click System report and follow the in-app guidance.
- Power off the WingtraRAY and remove the SD card from the drone.
- The transferred flight logs are stored on the SD card as a .tar archive. Upload the .tar file using our WeTransfer Portal. You can ignore the other folders.
- Please provide the date, drone ID and time when the issue occurred. This helps us identify the correct logs from the archive.
Note: To prevent unauthorized access to your tablet, set a lock screen under Settings > Lock Screen.
If you plan to send the logs through other channels, make sure to address support@wingtra.com.
Wingtra App fails to transfer the flight logs. What can I do?
If the flight logs failed to transfer, ensure that the SD card is not write-protected and securely seated in the drone and try again. If the transfer fails again, reformat the SD card. If the transfer continues to fail, please inform your support team so they can assist you.
I cannot transfer files through the WeTransfer Portal. What can I do?
As a second option, you can send us the logs through the Google flight logs uploader.