--- title: How to get started with WingtraCLOUD and the new Wingtra App for existing WingtraPilot users description: Everything you need to know to create your cloud account and install the new Wingtra app on your tablet. --- [Skip to content](https://knowledge.wingtra.com/en/how-to-get-started-on-wingtra-cloud-and-new-wingtra-app-as-an-existing-wingtrapilot-user#main-content) - [English](https://knowledge.wingtra.com/en/how-to-get-started-on-wingtra-cloud-and-new-wingtra-app-as-an-existing-wingtrapilot-user) - [Español](https://knowledge.wingtra.com/es/como-empezar-con-wingtracloud-y-la-nueva-app-de-wingtra-para-usuarios-de-wingtrapilot) English Show submenu for translations [![\_WingtraKNOWLEDGEBASE LOGO Orange](https://knowledge.wingtra.com/hubfs/_WingtraKNOWLEDGEBASE%20LOGO%20Orange.svg)](https://knowledge.wingtra.com/?hsLang=en) Open main navigation Close main navigation - - [English](https://knowledge.wingtra.com/en/how-to-get-started-on-wingtra-cloud-and-new-wingtra-app-as-an-existing-wingtrapilot-user) - [Español](https://knowledge.wingtra.com/es/como-empezar-con-wingtracloud-y-la-nueva-app-de-wingtra-para-usuarios-de-wingtrapilot) English Show submenu for translations - [Talk to our team](https://wingtra.com/talk-to-our-team/) [Talk to our team](https://wingtra.com/talk-to-our-team/) Wingtra Knowledge Base - There are no suggestions because the search field is empty. 1. [Wingtra Knowledge Base](https://knowledge.wingtra.com/en?hsLang=en) 2. [Get Started](https://knowledge.wingtra.com/en/get-started?hsLang=en) 3. [WingtraCLOUD setup](https://knowledge.wingtra.com/en/get-started?hsLang=en#wingtracloud-setup) # How to get started with WingtraCLOUD and the new Wingtra App for existing WingtraPilot users ## Everything you need to know to create your cloud account and install the new Wingtra app on your tablet. **The new Wingtra app is only compatible with Tab Active 3** or **Premium tablet**.  Contact your reseller if you have an older tablet version (Tab Active 2) to upgrade.  **Do you work in a cloud-restricted environment?** If your organization cannot use cloud-based tools, please continue using **WingtraPilot** and **WingtraHub** for now. A local workflow will be supported in the new app soon—we’ll notify you once it's available.   ### **Onboarding video (Follow the instructions below after watching this video)** --- ### **For Users Without a WingtraCLOUD Account** ### Step 1: Create Your WingtraCLOUD Account - [Use this link](https://cloud.wingtra.com/login?self-serve-trial=true) to create your WingtraCLOUD account (you will need to use your existing **myWingtra** credentials to log in and create your organization’s cloud account **Note:** Only **one account per organization** should be created. Additional users can be added by the first user in **Settings \> Users & Organisation** ### Step 2: Prepare the Tablet See [Update Instructions](https://knowledge.wingtra.com/en/how-to-get-started-on-wingtra-cloud-and-new-wingtra-app-as-an-existing-wingtrapilot-user?hsLang=en#prepare-tablet) below. ### Step 3: Install the Wingtra App See [Installation Instructions](https://knowledge.wingtra.com/en/how-to-get-started-on-wingtra-cloud-and-new-wingtra-app-as-an-existing-wingtrapilot-user?hsLang=en#install-app) below. --- ### **For Users With an Existing WingtraCLOUD Account** ### Step 1: Prepare the Tablet See [Update Instructions](https://knowledge.wingtra.com/en/how-to-get-started-on-wingtra-cloud-and-new-wingtra-app-as-an-existing-wingtrapilot-user?hsLang=en#prepare-tablet) below. ### Step 2: Install the Wingtra App See [Installation Instructions](https://knowledge.wingtra.com/en/how-to-get-started-on-wingtra-cloud-and-new-wingtra-app-as-an-existing-wingtrapilot-user?hsLang=en#install-app) below. --- ### **What If I Created a Duplicate Organization?** If you accidentally created a second tenant (organization): 1. Open the Wingtra app on your tablet or log in to your WingtraCLOUD account on the browser (cloud.wingtra.com) 2. Navigate to **Settings \> Users & Organisation** 3. Scroll to the bottom to find the **Danger Zone** 4. Click **Delete Organisation** **![](https://knowledge.wingtra.com/hs-fs/hubfs/Screenshot%202025-05-27%20at%2016-00-59-png.png?width=688&height=265&name=Screenshot%202025-05-27%20at%2016-00-59-png.png)**   **Note:** It takes **1 day** to delete the account and unlink your email. This delay ensures safety and avoids accidental data loss. Once unlinked, your email can be added to the correct organization.   --- ### **Prepare the Tablet: Update Android and WebView** ### Check Android Version - Go to **Settings \> About tablet** - If you're on Android 13 → You're all set - If you're on Android 11 or 12 → continue below ### Unlock Android Updates - Go to **Settings \> About tablet \> Software Information \> Knox Configure** - Tap **Update Configuration \> Apply Latest Profile** ![](https://knowledge.wingtra.com/hs-fs/hubfs/Screenshot_20250403-125805_KC%20Client%20(1)-jpg.jpeg?width=341&height=546&name=Screenshot_20250403-125805_KC%20Client%20(1)-jpg.jpeg) - You may see a message: *"Your tablet isn’t registered to Wingtra AG – Knox Configure will be uninstalled"* *![](https://knowledge.wingtra.com/hs-fs/hubfs/Screenshot_20250404-114441_Configuration%20service%20(1)-jpg.jpeg?width=279&height=446&name=Screenshot_20250404-114441_Configuration%20service%20(1)-jpg.jpeg)* - Once this completes, your tablet is ready for software updates **Tip:** If you don’t see Knox Configure, your device is already unlocked. ### Update Android - Go to **Settings \> Software update \> Download and install** - Updates are incremental — may take 2–3 cycles if you're on Android 10 **Issue?** If the update option is greyed out, contact support@wingtra.com.  ### Update WebView - Download and install both required WebView files from [this link](https://knowledge.wingtra.com/en/knowledge/apk-webview?hsLang=en) - Follow the installation prompts --- ### **Install the Wingtra App** ### Step 1: Download the APK - Download the latest `.apk` file from your browser app drop down menu ![](https://knowledge.wingtra.com/hs-fs/hubfs/Screenshot%202025-05-27%20at%2015-57-44-png.png?width=493&height=593&name=Screenshot%202025-05-27%20at%2015-57-44-png.png) ### Step 2: Transfer the APK to the Tablet - Copy via SD card (recommended), email, file sharing service, or download directly on the tablet browser ### Step 3: Allow Installation from Unknown Sources - Go to **Settings \> Security (or Privacy) \> Install unknown apps** - Enable installation from unknown sources ### Step 4: Install the App - Locate the `.apk` file (usually in **Downloads**) - Tap it and follow the on-screen instructions ### Step 5: Launch and Confirm - Open the app - You’re now set up and will receive in-app update notifications --- #### **Need Help?** For assistance, contact support@wingtra.com - [Get Started](https://knowledge.wingtra.com/en/get-started?hsLang=en#main-content) - [Getting started with Drones](https://knowledge.wingtra.com/en/get-started?hsLang=en#getting-started-with-drones) - [WingtraCLOUD setup](https://knowledge.wingtra.com/en/get-started?hsLang=en#wingtracloud-setup) - [Training & Courses](https://knowledge.wingtra.com/en/get-started?hsLang=en#training-courses) - [Plan & Fly](https://knowledge.wingtra.com/en/plan-fly?hsLang=en#main-content) - [Flight planning basics](https://knowledge.wingtra.com/en/plan-fly?hsLang=en#flight-planning-basics) - [Terrain, corridors & large areas](https://knowledge.wingtra.com/en/plan-fly?hsLang=en#terrain-corridors-large-areas) - [Flight behaviour & safety parameters](https://knowledge.wingtra.com/en/plan-fly?hsLang=en#flight-behaviour-safety-parameters) - 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[Other RGB sensors](https://knowledge.wingtra.com/en/products-sensors?hsLang=en#other-rgb-sensors) - [Sensor compatibility & transport](https://knowledge.wingtra.com/en/products-sensors?hsLang=en#sensor-compatibility-transport) - [Maintain, Update & Access Logs](https://knowledge.wingtra.com/en/maintain-update-access-logs?hsLang=en#main-content) - [Batteries & charging](https://knowledge.wingtra.com/en/maintain-update-access-logs?hsLang=en#batteries-charging) - [Access logs & system reports](https://knowledge.wingtra.com/en/maintain-update-access-logs?hsLang=en#access-logs-system-reports) - [Hardware maintenance](https://knowledge.wingtra.com/en/maintain-update-access-logs?hsLang=en#hardware-maintenance) - [SD cards & storage](https://knowledge.wingtra.com/en/maintain-update-access-logs?hsLang=en#sd-cards-storage) - [Software & firmware updates](https://knowledge.wingtra.com/en/maintain-update-access-logs?hsLang=en#software-firmware-updates) - [Warranty, service & shipping](https://knowledge.wingtra.com/en/maintain-update-access-logs?hsLang=en#warranty-service-shipping) - 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