---
title: How to report a WingtraHub issue
description: If you experience a WingtraHub issue read this article to learn how to report it. And find out what data might be required for the analysis.
---

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# How to report a WingtraHub issue

## If you experience a WingtraHub issue read this article to learn how to report it. And find out what data might be required for the analysis.

### How to report a WingtraHub issue

- Does it happen with only one flight or with all projects?
- Does it happen in both cases of "output geotagged images" being ticked and unticked?
- Does it happen in both cases of "PPK geotagging" being ticked and unticked?

### Required data for analysis

- If the issue is related to one specific data set, send the complete dataset (DATA and IMAGES folder), such that we can try to reproduce
- Hardware and OS of the computer, even better a [system report](https://support.microsoft.com/en-us/help/300887/description-of-microsoft-system-information-msinfo32-tool) (e.g. open, save to file and send us the .nfo file)
- WingtraHub logs: After each processing, a log file is stored. The files can be found under the following path:

**OS(C:)/Users/$NAME/WingtraHub/Logs**

![screen](https://knowledge.wingtra.com/hs-fs/hubfs/screen.png?width=688&name=screen.png)

Send the .txt file from the appropriate session with the date of the flight to the support team for further analysis.

 

 

 

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